1. Information We Collect

We collect personal information that you voluntarily provide to us when you place an order, contact us, subscribe to our newsletter, or interact with our website. This may include:

• Identification information: first name, last name, email address, phone number
• Address information: billing address, shipping address, country, province/state, city, postal code
• Payment information: we do not store full credit card details — these are processed securely by our payment gateway provider
• Order information: products purchased, order history, delivery preferences
• Communication data: messages, enquiries, support requests sent via our contact form, email, or WhatsApp
• Technical data: IP address, browser type, device information, pages visited (collected via cookies and analytics tools)

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders, including delivery and after-sales support
• To communicate with you about your orders, enquiries, or returns
• To send you marketing emails or promotional offers (only if you opt in)
• To improve our website, products, and customer experience
• To comply with legal obligations under South African law (e.g. tax records, consumer protection)
• To detect and prevent fraud or abuse of our services

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following situations:

• Service providers: trusted partners that help us run our business (e.g. courier companies for delivery, payment processors, email service providers)
• Legal requirements: when required by law, court order, or government authority
• Business transfers: in the event of a merger, acquisition, or sale of business assets

All third parties are contractually obligated to protect your data and use it only for the specific purpose we share it for.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

• Essential cookies: required for the website and shopping cart to function
• Analytics cookies: to understand how visitors use our site (e.g. Google Analytics)
• Marketing cookies: to show you relevant ads and measure campaign effectiveness

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect website functionality.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption (HTTPS) to secure data transmission. Payment processing is handled by PCI-DSS compliant providers.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly of any data breach affecting your information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

• Order and transaction records: retained for at least 5 years for tax and accounting compliance
• Account information: retained while your account is active and for a reasonable period thereafter
• Marketing data: retained until you unsubscribe or request deletion

7. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the following rights regarding your personal data:

• Right to access: request a copy of the personal data we hold about you
• Right to correction: request that we update or correct inaccurate information
• Right to deletion: request that we delete your personal data (subject to legal retention requirements)
• Right to object: object to the processing of your data for marketing purposes
• Right to withdraw consent: withdraw consent you previously gave us
• Right to lodge a complaint: file a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at contact@rendansportshop.co.za. We will respond to your request within 30 days.

8. Marketing Communications

We may send you promotional emails or special offers if you have opted in to receive them. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by emailing us at contact@rendansportshop.co.za.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

10. International Data Transfers

Your information is primarily stored and processed in South Africa. If we need to transfer data internationally (e.g. for cloud hosting), we ensure that adequate data protection measures are in place in accordance with POPIA requirements.

11. Third-Party Links

Our website may contain links to third-party sites (e.g. payment gateways, social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the updated date at the top. We encourage you to review this page periodically.