Terms & Condition/Warranty
Legal
Terms & Conditions / Warranty
The rules of using our website and buying from us, plus complete warranty terms for every machine we sell.
Last updated: November 2026
Fair Terms
Clear, transparent rules of business
Manufacturer Warranty
Covers defects and faulty workmanship
CPA Protected
Compliant with South African law
Customer First
Fair resolution of any issue
1. About Us
Rendan Sport Shop is a registered business operating in South Africa, specialising in the sale of ball machines for tennis, padel, table tennis, badminton, and squash.
- Trading name: Rendan Sport Shop
- Address: Corner Knight Street and William Moffett Expy, Fairview, Gqeberha, 6001, South Africa
- Email: contact@rendansportshop.co.za
- Phone: +27 60 451 7729
2. Use of Website
By using rendansportshop.co.za you agree:
- To use the website only for lawful purposes
- Not to copy, reproduce, or republish any content without our written permission
- Not to attempt to gain unauthorised access to our systems, accounts, or data
- Not to introduce viruses, malware, or any harmful code to the website
- To provide accurate and complete information when placing orders or signing up
We reserve the right to refuse service, terminate accounts, or cancel orders if these terms are breached.
3. Products and Pricing
Product Information
We make every effort to display accurate product descriptions, specifications, and images. However:
- Product images are for illustration purposes and may differ slightly from the actual product
- Specifications are provided by manufacturers and may be updated without notice
- Colours displayed on screens may vary slightly from the actual product
Pricing
All prices are listed in South African Rand (ZAR) and include applicable taxes unless stated otherwise. Prices are subject to change without notice. The price charged is the price displayed at the time of order confirmation.
Price errors: If a product is mistakenly listed at an incorrect price (e.g. R1 due to a system error), we reserve the right to cancel the order and issue a full refund. The CPA allows correction of obvious pricing errors.
4. Orders and Payment
Placing an Order
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion. An order is only confirmed when we send you a written confirmation email.
Payment Methods
- EFT (bank transfer)
- Credit and debit cards via secure payment gateway
- WhatsApp-confirmed payments
All payments must be cleared before goods are dispatched. We do not accept partial payments or layby arrangements unless explicitly agreed in writing.
5. Stock Availability
Although we make every effort to keep our website inventory updated, occasionally items may be out of stock. If a product becomes unavailable after you have placed an order, we will:
- Notify you immediately
- Offer an alternative product, or
- Provide a full refund
6. Shipping and Delivery
Shipping is governed by our separate Shipping Policy. Risk in the goods passes to you upon delivery. Please inspect your order upon arrival.
7. Returns and Refunds
Returns and refunds are governed by our separate Refund Policy, which complies with the Consumer Protection Act.
8. Intellectual Property
All content on rendansportshop.co.za — including text, images, logos, product descriptions, design, and code — is the property of Rendan Sport Shop or our suppliers and is protected by South African copyright and trademark law.
You may not reproduce, distribute, modify, or use any content from our website for commercial purposes without our prior written consent.
9. Limitation of Liability
To the maximum extent permitted by law:
- Rendan Sport Shop is not liable for indirect, incidental, or consequential damages arising from product use, website use, or service interruptions
- Our maximum liability for any claim is limited to the purchase price of the affected product
- We are not responsible for misuse, modification, or use of products outside of their intended purpose
Nothing in these terms limits any rights you may have under the Consumer Protection Act or other applicable South African law.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy, which complies with POPIA (Protection of Personal Information Act).
11. Force Majeure
We are not liable for any failure or delay in performing our obligations caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, strikes, government actions, pandemics, load-shedding, courier disruptions, or supplier delays.
12. Dispute Resolution
If you have a dispute with us, please contact us first at contact@rendansportshop.co.za — we are committed to resolving issues fairly and quickly.
If a dispute cannot be resolved directly, you may approach:
- The National Consumer Commission of South Africa
- The Consumer Goods and Services Ombud
- A competent South African court
13. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa. Any dispute will be subject to the jurisdiction of South African courts.
14. Changes to These Terms
We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated date at the top. Your continued use of the website after changes constitutes acceptance of the updated terms.
1. Warranty Coverage
Warranty periods vary by brand and model. Standard warranty terms across our machines:
| Product Category | Standard Warranty | Coverage |
|---|---|---|
| Premium Tennis Machines (Lobster, Wilson, Tennis Tutor, Sports Tutor) | 12 – 24 months | Parts & labour |
| Mid-Range Tennis Machines (MAHWER, PT-9001, PT-Smart, Siboasi) | 12 months | Parts & labour |
| Padel Ball Machines | 12 months | Parts & labour |
| Table Tennis Robots | 6 – 12 months | Parts & labour |
| Badminton Launchers | 6 months | Parts & labour |
| Squash Ball Machines | 12 months | Parts & labour |
| Accessories & Spares | 3 – 6 months | Defects in workmanship |
Note: Specific warranty terms vary by manufacturer. Always check your product page or contact us for exact warranty duration on a specific model.
2. What's Covered
Our warranty covers:
- Manufacturing defects in materials and workmanship
- Mechanical failures under normal use (e.g. motor failure, faulty switches)
- Electrical components that fail within the warranty period
- Defective parts identified within the warranty period
3. What's Not Covered
Our warranty does not cover:
- Damage caused by misuse, abuse, accidents, or negligence
- Damage from improper installation, modification, or repair by unauthorised persons
- Normal wear and tear (e.g. tyre wear on ball feed mechanisms, gradual battery degradation, ball wear)
- Damage from exposure to rain, dust, extreme temperatures, or improper storage
- Cosmetic damage that does not affect functionality (e.g. scratches, fading paint)
- Consumables such as balls, batteries past their natural lifecycle, and accessories
- Damage caused by power surges or use with incompatible chargers/adapters
- Loss of data or settings stored in the machine
- Cost of return shipping (unless the issue is our fault — see Refund Policy)
4. How to Make a Warranty Claim
If your machine develops a fault within the warranty period:
- Stop using the machine — continued use may worsen the problem and void warranty
- Contact us at contact@rendansportshop.co.za or WhatsApp +27 60 451 7729
- Provide details: order number, machine model, photos/videos of the fault, and a description of the issue
- Receive instructions: we will respond within 48 hours with next steps, which may include troubleshooting, repair, replacement, or refund
- Ship the machine (if requested) to our designated repair address with all required documentation
5. Warranty Resolution Options
Depending on the issue, warranty claims may be resolved by:
- Repair: we will repair the defective machine at no charge
- Replacement: we will replace the machine with the same model or an equivalent
- Refund: in cases where repair or replacement is not possible, a full or pro-rata refund may be offered
The choice of remedy is at our discretion, in consultation with the manufacturer where applicable, and aligned with the Consumer Protection Act.
6. Proof of Purchase
To claim under warranty, you must provide:
- Your order number or invoice from Rendan Sport Shop
- The date of purchase
- The serial number of the machine (if applicable)
We recommend keeping your invoice in a safe place for the duration of the warranty period.
7. Warranty Transferability
The warranty is provided to the original purchaser only and is not transferable to subsequent owners if the machine is sold or gifted.
8. Warranty Repairs Process
Repair Time
Most warranty repairs are completed within 10 – 20 business days from receipt of the machine. Complex repairs requiring imported parts may take longer.
Loan Machines
We do not provide loan machines while yours is being repaired, but we will keep you informed of progress throughout the process.
Shipping During Warranty
For warranty claims within South Africa, we will arrange and cover the shipping costs for the machine to be sent to our repair facility. Customers outside South Africa are responsible for return shipping costs.
9. Out-of-Warranty Repairs
If your machine is outside the warranty period or the issue is not covered, we still offer paid repair services. Contact us for a quote on:
- Diagnostic assessment
- Spare parts and labour
- Return shipping
10. Your Statutory Rights
This warranty is provided in addition to your rights under the Consumer Protection Act, 2008. Under the CPA, you have the right to:
- Receive goods of good quality, in good working order, and free of defects
- Return defective goods within 6 months of purchase for repair, replacement, or refund
- Have goods last for a reasonable period given the nature and intended use
Nothing in this warranty policy excludes or limits these statutory rights.
Need to Make a Claim or Have Questions?
Our team is here to help with any warranty, terms, or order-related questions. Get in touch using any of the methods below.
Phone & WhatsApp
Store Address
Rendan Sport Shop
Corner Knight Street and William Moffett Expy
Fairview, Gqeberha, 6001
South Africa